ESTRUTURAL TI PT
IT Outsourcing and Infrastructure · João Pessoa, Brazil

Your company’s IT, structured to keep running.

Complete IT management with robust infrastructure on your own premises and an affordable investment: virtualized servers, backup with fast recovery, network security and user support, for a fixed monthly fee.

16 yearsin business, since 2010
12+industries served
15ERPs and systems supported
Solutions

IT support and management for businesses, with a single accountable partner.

Monthly contract, remote support and on-site visits by appointment, and a team that knows your environment in detail.

On-premises infrastructure

Robust servers in your own environment, with an affordable investment.

  • Server virtualizationSeveral systems on a single machine, with no licensing costs.
  • Backup with fast recoveryFrequent, tested copies protected against attacks.
  • Firewall and secure remote accessProtected network and VPN for remote work and branch offices.

Technologies: Proxmox VE · Proxmox Backup Server · pfSense · WireGuard

Managed IT

Outsourced IT management and support, for a fixed monthly fee.

  • User supportRemote support and on-site visits by appointment, with every request logged.
  • Servers and network kept up to dateUpdates, security and access policies under our management.
  • Service historyAll tickets available through the support portal.

Technologies: osTicket · Linux · Windows Server

Communication and collaboration

Modern telephony and access to files from anywhere.

  • IP telephonyExtensions on mobile phones, automated attendant and call recording.
  • Secure company filesRemote access to documents hosted on your own server.
  • Cloud server, when neededAn option for companies with branch offices or field teams.

Technologies: Issabel PBX · Nextcloud · Cloud Server

Also included in the contract Scheduled preventive maintenanceWorkstations and POS terminals kept up to dateServers reviewed periodicallyInventory and documentationSupport for IT compliance with LGPD (Brazilian data protection law)
In practice

Servers, remote access, IP telephony and cloud in practice.

Select a service to see how it works and what changes in your company’s routine.

Before: one machine per system 1 physical server ERP Files Telephony After: one machine, lower power use, no licensing

Several servers on a single machine.

Instead of one machine for each system, a single physical server runs all of them in isolation, as independent machines. It is the foundation of a robust infrastructure with an affordable investment.

  • Fewer machines, lower power consumption and less maintenance
  • No virtualization licensing costs
  • Backup of every system with Proxmox Backup Server

Technology: Proxmox VE

Scheduled preventive maintenance

Preventive maintenance: equipment reviewed before problems arise.

All equipment covered by the contract is inventoried and receives preventive maintenance visits at intervals defined by the environment. Each visit is scheduled and logged in the support portal, with a history for every device.

2 visits per yearExamples: administrative, accounting and law offices, medical practices.

The schedule is set at the start of the contract, according to the environment of each location.

What is done on each visit

  • Internal cleaning and ventilation check
  • Disk and storage health
  • System and security updates
  • Performance and error logs
  • Equipment inventory update

Maintenance covers the equipment included in the contract. Items outside the contract can be serviced under a specific proposal.

Logged in the support portal

Each visit creates a ticket with the date, the technician in charge, the items checked and notes, building the history of every device.

Why outsource IT

IT outsourcing: the structure of an IT department, without the cost of maintaining one.

Predictable cost

Fixed monthly fee, with no payroll charges.

Specialized team

Servers, backup, networks and telephony in a single contract.

Uninterrupted service

No gaps due to vacations, absences or staff turnover.

Documented environment

Every service logged in the support portal.

View cost comparisonIn-house technician (Brazilian payroll) × Estrutural TI contract
In-house technicianEstrutural TI
Monthly costR$ 4,460R$ 2,000
Annual costR$ 53,525R$ 24,000
55%estimated annual savings
R$ 29,525

Charges considered (Brazilian labor law): FGTS, vacation + 1/3 and 13th salary; outside Simples, also employer INSS, RAT and third-party contributions. Benefits, training and severance are not included. Reference values; the proposal is prepared after the assessment.

How we start
01

Free assessment

Survey of servers, backups, risks and costs.

02

Tailored plan

Priorities and investment suited to the company’s reality.

03

Implementation

Organization, documentation and migration with minimal downtime.

04

Ongoing management

Support, tested backups and services logged in the portal.

Backup and recovery

Business backup: how long until your company is back in operation after an attack?

Ransomware is a type of attack that locks the company’s files and demands a ransom payment. The extent of the damage depends on how backups are kept. Compare three common scenarios.

Monday, 8 amsimulated attack on Monday morning

No organized backup

Manual, occasional or no copies

Waiting for simulation

Back in operation in
days or weeks
What is lost
All data since the last copy, if any
Risk
Ransom payment with no guarantee of recovery

Full backup once a day

On an external drive or a network folder

Waiting for simulation

Back in operation in
1 to 2 business days
What is lost
Data created since the previous night’s copy
Risk
Copies reachable over the network can also be compromised

With Proxmox Backup Server

Copies throughout the day, on a dedicated and protected server

Waiting for simulation

Back in operation in
the same day
What is lost
Only the last few hours of work
Risk
Copies the attacked servers cannot delete

Typical times for small and medium-sized companies. The actual time depends on the volume of data and on cleaning up the environment after the attack. The free assessment evaluates your company’s scenario.

How the copies are protected

Open technology

Servers and virtualization with professional tools, with no licensing costs.

We use proven open tools adopted by companies around the world. The investment goes into the solution, not into licenses, and the data remains under your company’s control.

TechnologyWhat it does for your company
Proxmox VESeveral servers inside a single machine
Proxmox BackupBackups with fast recovery after failures or attacks
NextcloudSecure access to company files, on your own server
pfSense · WireGuardProtected network and secure remote access for field teams
Issabel PBXIP phone system, with extensions on mobile phones
osTicketSupport portal: every request has a number and a history
Industries

IT for accounting firms, law firms, distributors and other industries.

We know what cannot fail in your business.

Distribution and industry

When the ERP stops, revenue stops.

Orders, inventory and invoicing depend on the server.

  • Virtualized ERP, recovered the same day
  • Verified backup of virtual machines
Accounting firms

Tax deadlines do not wait for the computer.

Client files and digital certificates securely available.

  • Secure access to files from home
  • Cloud backup with daily versions
Law firms

Confidentiality and court deadlines.

Sensitive documents protected and staff with secure access outside the office as well.

  • Secure remote access via VPN
  • PJe (electronic court system) and certificates working
Clinics and healthcare

Patient data calls for extra care.

Protected medical records and calls distributed by the IVR.

  • Encrypted backup and controls that support LGPD compliance
  • IP telephony with IVR for appointments
Hotels, restaurants and fuel stations

The checkout cannot stop.

Stable POS terminals and systems at peak hours.

  • Preventive maintenance of POS terminals
  • Remote support, on-site visits by appointment
Construction and logistics companies

Team in the field, information in the office.

Sites, branches and drivers connected to headquarters.

  • Secure remote access to the headquarters server
  • IP extensions on mobile phones
Associations and professional councils

Lean budget, great responsibility.

Member records, documents and e-mail kept organized, with a predictable investment.

  • Open-source software, with no licensing costs
  • Monthly contract with a fixed fee

Your industry is not listed?

We carry out a free assessment and show where IT is costing too much or putting data at risk.

Schedule an assessment
ERPs and systems we support TOTVS RMWinthorMáximaAlterdataFortesDomínioRedeSoftSysPDVA3 InfoMvarandasArpaACTIVEE-GenPJeSPIDER
About Estrutural

An IT company in João Pessoa: 16 years evolving with our clients.

Founded on June 28, 2010, Estrutural started out with its founder’s more than 12 years of experience in the market. Since day one, the goal has been the same: to make IT an ally of companies’ security, efficiency and savings — not a point of vulnerability.

To that end, we practice what we recommend: every new technology is first put to work in our own operation before it reaches our clients.

Mission

To provide Information Technology solutions that promote best practices in IT management.

Vision

To be the reference IT partner for small and medium-sized companies in Paraíba, combining cloud and open-source software.

  1. 2010

    Foundation

    Linux servers integrated with Windows workstations to reduce cost and risk.

  2. 2015

    Processes and service

    Consulting to align processes and raise service quality.

  3. 2018

    Virtualization

    Specialization in new technologies, notably Proxmox.

  4. 2020

    Cloud backup

    Start of cloud backup with Acronis for clients.

  5. 2021

    IP telephony

    During the pandemic, we adopted the Issabel PBX and began deploying it for clients.

  6. 2022

    Secure remote work

    Nextcloud for secure access to files outside the office.

  7. 2023

    Cloud solutions

    Our own cloud servers and cloud solutions for clients.

  8. 2026

    Estrutural TI

    16 years, a new brand and complete IT outsourcing from a single partner.

FAQ

Common questions about IT support for businesses.

Did not find your question? Request the free assessment or talk to our team at +55 83 3043-1010.

How much does it cost to outsource a company's IT?

The monthly fee depends on the number of users, servers and locations and on the contracted scope. After the free assessment, we present a proposal with a fixed fee and no payroll charges. The cost comparison on this page gives a reference against hiring an in-house technician.

Can you take care of all of my company's IT?

Yes. We take over the company's IT management and support: servers, network, backup, remote access, IP telephony and user support, with every request logged in the portal. The scope of each contract is defined after the assessment.

Do you provide on-site support? In which regions?

Our headquarters is in João Pessoa (PB), Brazil, and we also serve companies in other states. Support is remote, and on-site visits are scheduled by appointment.

What are your service hours?

Monday to Friday, 8 am to 12 pm and 1 pm to 6 pm (Brasília time). Tickets can be opened at any time through the portal and are handled during these hours. Service outside these hours is available only under contracts that include it, or for an additional fee.

Do I need to replace my servers to work with Estrutural TI?

Not necessarily. The assessment evaluates the current equipment and indicates what can be reused. In many cases, virtualization brings several systems together on a single server and reduces the need for new equipment.

How does business backup work?

Copies are made throughout the day on a dedicated backup server, Proxmox Backup Server. The company's servers can write new copies but cannot delete them, and the copies can be replicated to another location. In case of an attack or failure, recovery starts from a recent, protected copy.

Do you sell equipment?

Our focus is IT management and support. When the company needs to purchase equipment, we recommend the right specification for its environment and handle the deployment.

How do I open a ticket?

Through the portal meajude.estruturalti.com.br, with no registration needed, or by e-mail at meajuda@estrutural.inf.br. Each request receives a number and is logged with its service history. Requests by WhatsApp or phone do not replace a ticket.

Support

Already a client? Open a ticket.

No registration needed. Every request receives a number and is followed up until it is resolved.

Service hours: Monday to Friday, 8 am to 12 pm and 1 pm to 6 pm (Brasília time). Tickets can be opened at any time and are handled during these hours. Service outside these hours is available only under contracts that include it, or for an additional fee. For clients, support requests are valid only when logged in the ticket portal, with a ticket number.

Open a ticket ↗ or write to meajuda@estrutural.inf.br
Free assessment

Request a free assessment of your company’s IT.

Describe the current state of your IT. We will get back to you to schedule the assessment, free of charge and with no obligation.

Phone
+55 83 3043-1010 · WhatsApp
E-mail
administrativo@estrutural.inf.br
Hours
Monday to Friday, 8 am⁠–⁠12 pm and 1 pm⁠–⁠6 pm (Brasília time)
Service area
  • Headquartered in João Pessoa (PB), Brazil, also serving clients in other states
  • Remote support; on-site visits by appointment
Address
Rua Bananeiras, 361 – Sala 203
Manaíra, João Pessoa – PB, Brazil · 58038‑170

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WhatsApp(83) 3043-1010